RockServe - Your Professional Customer Service Solution

Multi-channel Support · 24/7 Service · Free Trial

Your Needs Are Our Priority

Get Started
RockServe Interface Preview

Effortless Customer Interaction

Making Communication Simple and Efficient

Key Features

Multi-channel Support

Seamlessly integrate WeChat, WhatsApp, Facebook, phone, and email channels. Manage all customer conversations in one place for organized and quick responses.

Multilingual Support

Built-in real-time translation for 50+ languages. Smart language detection and automatic response adjustment to break down international communication barriers.

Automation & Macros

24/7 AI chatbot for common inquiries, customizable quick replies, and workflow automation. Use macros to handle repetitive tasks and boost service efficiency.

Network Optimization

Global distributed server architecture with special optimization for China and Asia-Pacific regions. Auto-switching routes ensure stable, lag-free communication.

Security Protection

Military-grade encryption with multi-factor authentication. Real-time anomaly monitoring and automatic threat defense. Ensures data security compliant with international standards.

Flexible Plans

Choose from pay-as-you-go or subscription plans. Scale your package according to business needs with online upgrades. 24/7 technical support from our professional team.

Analytics & Reports

  • Real-time Service Performance Reports
  • Customer Conversation Analytics
  • Custom Data Export Formats
NEW

Smart Satisfaction Tracking

Leverage AI sentiment analysis to automatically detect customer mood changes and generate in-depth satisfaction reports. Multi-dimensional evaluation including service attitude, resolution efficiency, and expertise.

Conversation Hub

Smart Organization · Quick Search · Easy Management

Automatically organize and categorize all conversations with multi-dimensional tagging. Built-in smart search engine for instant historical chat lookup. One-click conversation export for team collaboration.